Privacy Policy

Ordersini.asia – Operated by Netdesk Solution.

This Privacy Policy (“Policy”) explains how Ordersini.asia (“Ordersini”, “we”, “our”, or “us”) collects, uses, stores, protects, and discloses personal data in compliance with the Personal Data Protection Act 2010 (PDPA Malaysia).

By accessing or using the Platform, you acknowledge that you have read and agreed to this Policy.

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1. Definitions

• Personal Data: Any information that identifies an individual (e.g., name, phone number, address, email).

• Sensitive Data: Includes health, financial details, or government identifiers.

• User: Customer, Vendor/Merchant, or Delivery Rider.

• Platform: Ordersini.asia and related services.

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2. Types of Personal Data Collected

We may collect the following categories of personal data:

2.1 Customer Data

• Full name

• Mobile number

• Email address

• Delivery address

• Order history

• Payment preferences (excluding banking details)

2.2 Vendor/Merchant Data

• Business name

• Contact person name

• Business registration details

• Operating address

• Bank account or payment details (for account verification)

• Menu information and product images

• Device and login information

2.3 Delivery Rider Data

• Full name and IC number

• Contact number

• Address

• Bank/payment details

• Driving licence / road tax information

• GPS location during delivery

• Vehicle details

2.4 Technical & Automated Data

• Device information

• IP address

• Browser type

• Cookies and tracking data

• Usage and analytics data

• Location information (with consent)

2.5 Sensitive Data

We do not intentionally collect sensitive personal data unless legally required.
If provided voluntarily, you consent to its processing.

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3. How We Collect Data

We collect data through:

• User registration

• Vendor onboarding

• Delivery rider onboarding

• Order placement

• Browser cookies

• Platform tracking and analytics tools

• Customer support interactions

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4. How We Use Personal Data

Your data may be used for the following purposes:

4.1 To Provide Platform Services

• Process orders

• Communicate delivery details

• Verify Vendor accounts

• Facilitate rider assignments

• Maintain platform functionality

4.2 To Improve Operations

• Enhance user experience

• Conduct analytics and performance tracking

• Review and update system features

4.3 To Ensure Safety & Compliance

• Fraud prevention

• Identity verification

• Dispute resolution

• Legal and regulatory compliance

4.4 Marketing & Communication

(Only with your consent)

• Promotions

• Notifications

• Newsletters

• Service announcements

You may opt out at any time.

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5. Disclosure of Personal Data

We may disclose data to:

5.1 Vendors & Merchants

To fulfil orders:

• Customer name

• Contact number

• Delivery address

• Order details

5.2 Delivery Riders

To complete deliveries:

• Customer name

• Order items

• Delivery address

• Contact number

5.3 Service Providers

Such as:

• Hosting providers

• SMS/email gateways

• Payment gateways

• Technical support partners

5.4 Legal Authorities

If required for:

• Court orders

• Compliance with Malaysian law

• Criminal investigations

5.5 Business Transfers

If Ordersini is sold, merged, restructured, or transferred, personal data may form part of business assets.

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6. Data Storage & Protection

• Data is stored on secure servers located within or outside Malaysia.

• We implement administrative, physical, and technical safeguards, including encryption, access control, and secure servers.

However, no online platform is 100% secure. Users are responsible for maintaining their own account security.

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7. Data Retention

We retain data:

• As long as necessary to provide services

• As required under Malaysian law

• For dispute resolution and fraud prevention

Upon account deletion, data may be archived for legal and operational reasons (see Data Retention Policy document).

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8. User Rights (PDPA Compliance)

Under PDPA Malaysia, you have the right to:

8.1 Access Your Data

Request a copy of the data we store.

8.2 Correct Your Data

Request corrections to inaccurate or outdated information.

8.3 Withdraw Consent

You may withdraw consent for non-essential processing.
This may limit your access to certain services.

8.4 Delete Account

Requests for account deletion are subject to verification and legal requirements.

To exercise rights, contact:
support@ordersini.asia

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9. Cookies & Tracking Technologies

Ordersini uses cookies for:

• Login session management

• User preferences

• Security features

• Analytics and performance

See the Cookie Policy (separate document) for full details.

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10. Third-Party Links

Ordersini may contain external links.
We are not responsible for:

• Their content

• Their privacy practices

• Their security measures

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11. Children’s Privacy

Ordersini is not intended for minors under 13.
We do not knowingly collect children's data.

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12. International Transfer of Data

Your data may be transferred outside Malaysia for:

• Cloud hosting

• Backup storage

• Technical support

All transfers comply with PDPA requirements.

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13. Changes to This Policy

We may update this Policy from time to time.
Continued use of the Platform constitutes acceptance of updated terms.

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14. Contact Information

Netdesk Solution
Email: admin@ordersini.asia
Website: www.ordersini.asia