COOKIE POLICY

Platform: Ordersini.asia
Operator: Netdesk Solution (Enterprise), Malaysia
Effective Date: Upon Use

This Cookie Policy explains how the Platform uses cookies and similar technologies to enhance user experience, improve system performance, and help Vendors, Customers, and Riders interact with the system effectively.

By using the Platform, you consent to the use of cookies as described in this Policy.

1. WHAT ARE COOKIES?

Cookies are small text files stored on your device when you access websites or mobile applications. They help improve functionality, security, and user experience.

Cookies may be:

• Session Cookies — deleted when you close the browser.

• Persistent Cookies — remain stored until expired or deleted.

• First-Party Cookies — set by Ordersini.asia.

• Third-Party Cookies — set by external partners such as analytics tools.

2. HOW WE USE COOKIES

The Platform uses cookies for the following purposes:

2.1 Essential / Strictly Necessary Cookies

Required for Platform operation, including:

• Login authentication

• Vendor dashboard access

• Cart and ordering features

• Security and fraud prevention

• Payment redirection (Vendor's payment gateway)

These cookies cannot be disabled as the Platform will not function without them.

2.2 Functional Cookies

Used to enhance user experience, such as:

• Language preferences

• Saved address or delivery location

• UI customization

• Remembering login sessions (when permitted)

Disabling these may reduce convenience.

2.3 Performance & Analytics Cookies

Used to analyze Platform usage, improve system performance, and fix issues.

These may include cookies from:

• Google Analytics

• Firebase Analytics

• Meta Pixel (if used)

• Internal tracking tools

Data collected includes:

• Page views

• Navigation patterns

• Load times

• Device and browser information

• Crash or error logs

All analytics data is anonymized where possible.

2.4 Advertising & Marketing Cookies (If Applicable)

Used to deliver relevant advertisements or promotions.

Examples include:

• Facebook Pixel

• Google Ads tags

• TikTok Pixel

These may track:

• Clicks

• Conversions

• Campaign performance

• User behavior across websites (depending on third-party policies)

The Platform does not sell personal data to advertisers.

3. TYPES OF DATA COLLECTED VIA COOKIES

Cookies may collect:

• IP address

• Device type

• Browser type

• Delivery location (approximate)

• Referring URL

• Time spent on pages

• Platform interaction data

• Session identifiers

Personal information is not stored unless explicitly provided by the user (e.g., login).

4. THIRD-PARTY COOKIES

Third-party service providers may place cookies to support:

• Analytics

• Marketing

• Security

• Error tracking

• Chat support tools (if integrated)

Each third party has its own privacy policy.
Netdesk Solution does not control these third-party cookies.

5. HOW USERS CAN MANAGE COOKIES

Users may:

• Disable cookies via browser settings

• Clear existing cookies

• Adjust privacy preferences

• Opt out of some analytics or marketing cookies

However, disabling essential cookies will:

• Prevent login

• Break ordering functions

• Limit Vendor and Rider dashboards

• Cause parts of the Platform to malfunction

6. MOBILE APP COOKIE & TRACKING TECHNOLOGIES

Mobile applications may use:

• Local storage

• SDK-based tracking

• Push notification tokens

• Device identifiers (IDFA/GAID)

• Firebase tokens

These serve similar purposes as browser cookies.

Users may limit certain permissions via device settings.

7. COOKIE RETENTION PERIOD

Different cookies have different lifespans:

• Session cookies: deleted upon browser closure

• Persistent cookies: 1 day to 24 months

• Analytics cookies: up to 24 months

• Authentication cookies: up to 30 days (if “Remember Me” is selected)

Retention aligns with PDPA Malaysia requirements.

8. CONSENT

By continuing to use the Platform, the user:

• Acknowledges the use of cookies

• Agrees to this Cookie Policy

• Consents to analytics and functional cookies

• Where required, provides explicit consent for marketing cookies

Users may withdraw consent at any time by disabling cookies.

9. CHANGES TO THIS COOKIE POLICY

The Operator may modify or update this Cookie Policy at any time.
Changes take effect once published on the Platform.

Users are encouraged to review this Policy periodically.

10. CONTACT INFORMATION

For questions or concerns about this Cookie Policy:

Netdesk Solution
Email:admin@ordersini.asia